All Fired Up152

Wow! I was completely shocked how rude the staff is. The manager "Cin" could not be any more rude. My 6 year old son and I went there to make a father"s day present. I called ahead to make sure that we could get the pottery back in time.(it was the Tuesday before Father's day Sunday), the person said yes, but I would have to pay a rush fee. "Ok, we are on our way" I answered- we got there in 15 minutes. Cin said sternly no- That there were to many people who dragged themselves this year and she was cutting everybody of. I tried talking my son out of staying, but he begged- we talked about it for about 5 minutes as she walked around us as if we were bothering her. I finally gave in and allowed my son to pick out an item- that seem to really bother her- because now she had to explain to us how to use the paints. After a few minutes we had a question about a paint bottle, Cin was in the back she came out and no exaggeration- She said int the most military nazi way "What"! I saw her be very rude to another little girl about how she was holding her piece. The little girl whispered to her father that she wanted to leave. As we were finishing up a woman came in with her daugher and wanted to paint a cup for father's day. Cin said to them okay, but you are my last one for father days orders. I did not want to make a scene with my 6 year old being there, nor did i want to ruin his memory of making something for daddy. So I did not question Cin on how she was making her decision on whose orders she was accepting and whose she was not. Another manager came in for her shift and checked us out at the register- she offered me a frequent customer card and I said no, thanks we are never coming back here. She really did not care why. Discusting behaivor. Would rate them less than a star if the system here accepted it.

First arriving, there were no "hello's or is this your first time". We found a table and still no explanation on how to paint pottery and what are the fees. We had to ask for water for the table. The manager on duty was too busy playing on her cell phone and talking to her boyfriend. At the end of our visit, we cashed out with no "thank you's".

( Another visit, the manager repeated & said sternly, if your help your child paint, then there is an extra fee. It's hard to have a fun time when someone is watching down your back the entire time!)

Went back after a week to pick up the pottery pieces. Got there 30 minutes before closing since I was not painting today, and they "closed" early. I yelled through the glass" i'm just picking up my pottery" and they still refused to open the door. I said " You close in 30 minutes, just hand me my pottery and they turned there back on me. Another family came to pick up there pieces and the employees all hid in the back room, refusing to hand us our product that we paid for. Looking at entire experience, no hospitality when we arrived and left and then arrogant when trying to pick up the pottery. I still have to make a second trip and we are in the middle of a recession!