Cool Cuts 4 Kids153

The last time I was there, it was chaos.... Wow, they hired a very nice lady, she greeted us, assured our wait time and made a little small talk! The place was cleaner then the last time... I saw the young lady cleaning and putting prices on the merchandise. When we left she smiled and wished us a happy weekend! I wish I remembered her name.. i would hire her in an instant!! She was patient with the kids, really nice. The girls working there looked less stressed then before! Good move in part of the manager.

I drove 30 minutes and got lost so I was 15 minutes late. There was one person ahead of me but their appointment wasn't for another 30 minutes. The staff didn't acknowledge that we walked in for a few minutes and didn't even greet us properly. I was told I had to wait an hour even though there was only one person ahead of me. They were "short-staffed" but the two that were there didn't even have a smile on their face. They were very rude for a place that is suppose to cater to children. I didn't wait 1 hour for a place that didn't even welcome my children with a hello! Very Unprofessional!!!

We took our twins here twice for haircuts. The first time was OK, the second time it was chaos. Even though we had an appointment first thing, the staff was late and we still had to wait for walk-in people who happened to sign up before us. I was very disappointed with the staff. They were not friendly to the kids and were in such a rush that they did a poor job and snipped my son's ear. I couldn't wait to leave.