Rockin' Robin's Amazone354

First off, the aroma of human waste was overwhelming upon walking in. ABSOLUTELY disgusting. The cashier informed us after purchasing two passes to the place, that it wasn't required of an adult to buy a pass to play with their child on the playground. When it came to immediately asking for our money back then on one admission, they couldn't do it. They gave us a free pass for next time instead. Then we ordered the pizza, which when I picked up a slice I couldn't hold it without grease dripping down my forearm. I took the entire pizza missing two bites back up to the counter and was told tough luck by an employee who looked really upset I was interrupting her texting. So after standing up there for about ten minutes, I searched out a manager and was told "Pizza with meat on it is going to be greasy"...and was asked to substitute it with cheese. I chocked up the $15 for the crap and made the best of the bathroom with an arcade inside for the sake of my family. I have never in my life experienced such bad customer service. Even when speaking to a manager...Once they have your money, that's it. HORRRIBLE experience. That "free pass" for next time. It went straight to the garbage.

First off, the aroma of human waste was overwhelming upon walking in. ABSOLUTELY disgusting. The cashier informed us after purchasing two passes to the place, that it wasn't required of an adult to buy a pass to play with their child on the playground. When it came to immediately asking for our money back then on one admission, they couldn't do it. They gave us a free pass for next time instead. Then we ordered the pizza, which when I picked up a slice I couldn't hold it without grease dripping down my forearm. I took the entire pizza missing two bites back up to the counter and was told tough luck by an employee who looked really upset I was interrupting her texting. So after standing up there for about ten minutes, I searched out a manager and was told "Pizza with meat on it is going to be greasy"...and was asked to substitute it with cheese. I chocked up the $15 for the crap ... was overwhelming upon walking in. ABSOLUTELY disgusting. The cashier informed us after purchasing two passes to the place, that it wasn't required of an adult to buy a pass to play with their child on the playground. When it came to immediately asking for our money back then on one admission, they couldn't do it. They gave us a free pass for next time instead. Then we ordered the pizza, which when I picked up a slice I couldn't hold it without grease dripping down my forearm. I took the entire pizza missing two bites back up to the counter and was told tough luck by an employee who looked really upset I was interrupting her texting. So after standing up there for about ten minutes, I searched out a manager and was told "Pizza with meat on it is going to be greasy"...and was asked to substitute it with cheese. I chocked up the $15 for the crap and made the best of the bathroom with an arcade inside for the sake of my family. I have never in my life experienced such bad customer service. Even when speaking to a manager...Once they have your money, that's it. HORRRIBLE experience. That "free pass" for next time. It went straight to the garbage.

My grandson and myself went there recently on a weekday and we loved it. It helped that it was not too terribly busy. We had anticipated only staying a few hours, but my grandson could not get enough of the very large playground and I could not get myself out of the extremely comfortable couches placed in front of the playground. Great place. Pizza was surprisingly good.

My husband and I took our 2 children ages 4 and 1. We had a great time in the "playground" area. We were able to go in the playgroung too, when we wanted to take the 1 year old down the slide. Very busy on saturday. may want to consider a weekday. The game area was ok. not many games geared to the little ones. We were unable to do laser tag but heard it is great!! Good place to go on a cold day. A larger version of chuck e cheese.