Smolak Farms458

Gave Smolak Farms bad review due to an unacceptable response to my complaint regarding my daughter's 4th birthday party. I have since been contacted by the appropriate business representative who has resolved the issue to my satisfaction.

Please do NOT have your child's birthday party here. I had my daughter's birthday party here and it was disappointing. They started our party 35 minutes late and we did not get the room we were promised. There was trash all over our room and they had trash from another party on the tables they expected us to use to set up our party. When I tried to complain, their business manager responded: Thank you for taking the time to write. As the Business Manager of the Farm I do like to watch over all areas, in fact, I was standing at the copy machine when you had your discussion with Cece. As Cece said, the day ran behind schedule. As a working farm, during the height of our busiest season, you can imagine how hectic it can become. I know that the hostess did all she could to make it a memorable time for your daughter - that is our goal and I think we achieved it. When Cece removed the charge for the bounce house I heard you say, "thank you, that makes me feel better." At no time was Cece argumentative, actually she is one of the best employees on the farm - always wanting to please the customers and she works very hard to make that happen. There has never been a complaint, until now. I received this email from the business manager 5 days after I sent my complaint and had left numerious messages. When I was finally able to call her, she just basically said "Sorry, there's nothing else we can do." Previous reviews from other websites have stated poor satisfaction with their parties. They obviously don't care about their reputation and the manager said I could take the business to court but there's nothing they can do. They just ran late. Unsatisfactory response for a party that cost $400.

This farm is absolutely breathtaking! It is perfect for kids (of all ages) and we love going there with the entire family! With so many activities to choose from and don't miss the pick your own berry season! The orchard blossoms are in full boom right now...:)

Smolak Farms is an amazing experience for kids and adults alike! They always have special events and activites going on. We've become regulars!

In total, we paid over $300 for a VERY disappointing time. When I called to book the party, I was told one thing and the morning we showed up, it was a totally different scene. On top of everything, after the fact, I tried to get in touch with someone at the farm to talk about this and there has been absolutely no response. Here's what happened: 1. Told us to show up at 8:45 for the 9:00 am party. 10 toddlers plus parents (inc. 3 pregnant women) are left waiting out in pretty chilly October weather not really sure if we are in the right place. When I went into ask, the staff was pretty dismissive and told me to go back outside to wait. Just after 9 am, a young girl comes out, who is obviously not that interested in being there. Doesn't say hi to anyone inc. the kids or my daughter whose birthday we're celebrating. On the way to the barn for the party, she tells me at least it wasn't raining as the hayride would be wet and boring rather than just boring. Nice. 2. We go into the barn for the 'Barnyard Bash'. No heat so it's pretty cold. The kid's noses are red and we stand around waiting for this girl to get the party going. On the table, the three pizzas we ordered when I booked the party are already there. The young girl who is hosting asks me if we just want to eat now. I say 'no, its only 9 am'. She gives me attitude as she tells me that they'll just get cold. I asked her to bring them back to the staff office which is heated. She doesn't. 3. Then the young girl sort of leads over to this bean bag toss thing. I told the woman on the phone the kids were two years old and asked if the games were age appropriate. I was told there were be two trained staff members to sing age-appropriate songs and play games. No songs and one crappy bean bag toss that none of the kids understood. 4. We go out to pick pumpkins (which I had to pay extra for) and then we decorate them. After about 10 minutes, the young girl says 'so are they finished?' We pick up our stuff and head over to the pizza, ice-cream, and cake. It's now about 9:30 am. 5. As the kids are eating the ice-cream, the young girl walks over to the table and literally 'plunks' the cake on the table. She looks at me and says, "We can't light this because of all the hay in here".. Ummm, ok, considering for a two year old, at least my two year old, this is the biggest part of her 'happy happy', the unlit candle and the unceremonious way she just laid the cake on the table before we could sing Happy Birthday was sad. We all proceed to sing Happy Birthday while my daughter is sort of engaged but not really. No real lead up. No real celebration. 6. Then the hayride. That was fun. But if it was raining, yeah, would have been bad. So at least it was sunny and cold, not rainy and cold. 7. We get back from the hayride and the girl tells us to take our stuff as we leave with our little bags of grain to feed the animals. "Cause this is the end of the party" she says. I ask if we can come back after we feed the animals. She says "No". So my husband goes to get the car to pack up our things while we head over to feed the animals. The girl points us in the general direction of the animals and leaves without saying anything until about 15 minutes later when she comes back with my bill. If you want to break this down to dollars, we got absolutely no value for the $328 we paid. But beyond that, this is supposed to be a family oriented farm. This was supposed to be a big day for a little girl. The lack of celebration and the lack of games or songs or any sense of this being a birthday was really disappointing. It didn't even last the two hours which was promised. Take it from me, you'll be sadly disappointed with Smolak Farm's 'service' and your kids will be let down. At least my daughter is only 2 so she won't have a cold, boring memory of this birthday party.

My husband and I took our 3 young children there for the day. We loved it! We had a great picnic and the children took a wee wagon ride. The donuts were to die for!

Smolak is a great adventure on a small scale. Viewing the animals and playing on their playground equipment is free. A great activity for smaller children who may not last a long day at the Zoo or a larger farm. Delicious treats available too.

Smolak is a great place for kids. They have a free playground area, and animals to watch. We love going pumpkin picking every year! The food in the farmstand is yummy, too. The previous reviewer mentioned that no outside food is allowed. That information and much more is now available on their web site.