Tricks Gym151

I am not at all happy with this gymnastics center. I had my child in this gym for nearly two years. It was a wonderful place until we joined "Team Gym". From the minute we signed up for that there was nothing but problem after problem. We were over charged for uniforms, not given warm-ups, we were given a very small refund for the missing warm-ups but never credited the difference from what we paid for the uniforms and what we were actually charged. The $40 gym bag was nothing more than a cheap freebie bag you can get anywhere, there is no way the bag we got cost $40 and it was definitely not a gym bag by any means. The information provided for the meets was practically no information unless asked. We were not given competition times until the night before the meet, which made it nearly impossible to RSVP for parties or have family and friends watch a meet since there was absolutely no way to plan with information given 12 hours before the meet. I sent the owner an email with my concerns and never received a reply back or phone call regarding my concerns. This proves to me it is not only poor management at this location but the owner herself doesn't care about this location or the paying members. The email was sent six weeks ago. With no apology I am upset enough to now leave negative feedback because I do not want other parents (especially single parents like myself with one income) being taken advantage of financially like I feel we were. I am completely dissatisfied with Tricks and have pulled my child from this gym. We are now going to a fantastic gym and I am saving so much money to have such a nicer experience. The new gym can fit three Tricks inside and cost about $40 a month less and by the way this is $40 less than a standard class, not "Team Gym". I am so happy to not be supporting a money pit any longer. I do miss the fantastic coaches and families we had the pleasure of meeting during our nearly two years there. The coaches aren't what made me leave, it was the lack of concern from the owner and the feeling I was being taken advantage of. I would never recommend Tricks to anyone at this point and I am truly disappointed in the owner for not trying to save a customer and her lack of concern about what really goes on at the Marconi location.